One of the most important points to consider when investing in software is the quality of customer support available to you. No matter how benefit oriented or feature rich the product is; it needs to be backed up by efficient customer support and service.
If you face a technical issue or need help working your way around the software, a well rounded customer support structure can prevent your user experience from getting sour. A dissatisfied consumer will tell between 9 and 15 people about their experience (Source: White House Office of Consumer Affairs, Washington, DC). At Sohodox, we have designed our support structure in such a way that if you face an issue, you need not tell anyone but us. Check out some of the help channels available to you:
- Online FAQs on Pricing, Licensing, Support etc.
- Forms that can be submitted via our web site
- PDF Manual and Quick Start Guide
- Video Tutorials
- A comprehensive Help Manual within Sohodox
- Email support, in case the issue is still unresolved by using the other channels.
Email support comes absolutely free to all customers for a period of one year from the date of purchase – and we don’t stop there. Our development team and support team hold regular meetings to discuss your feedback and make improvements to our product. So if you need help using Sohodox, use one of our support channels. They are there to help you!