Getting a good document management software solution for your small business is a step in the right direction. But as with all software, what really counts is the extent of technical support provided to you. When you purchase a Sohodox license, you are automatically subscribed to:
- Free access to all major and minor upgrades to the software – for a period of one year from the date of purchase; and
- Free access to technical support via email – also for a period of one year from the date of purchase
This package consisting of upgrades and technical support is collectively called Maintenance Subscription. Many software providers charge you for version upgrades and technical support – even during the first year of purchase. Some of them charge you on a per-issue or per-call basis. Thankfully, that is not the case with Sohodox. You are completely covered during this one-year period. So if you buy Sohodox today and we release a major new version next month, you can upgrade to the new version free of charge!
Once your free 1-year maintenance subscription comes to an end, we recommend you renew it. In fact, we suggest you renew your maintenance subscription well before the expiry date. This will ensure that in case you face a technical issue, your Sohodox installation is covered without a break. Even if you renew your maintenance subscription a month before expiry, the new subscription period will begin only from the day after the current one ends. Not only this, but you can even purchase maintenance subscriptions for more than one year at a time, thereby freeing you of the need to check every few months when it is due for renewal!
So write to us today to renew your maintenance subscription!
Look out for our next post on this topic to learn how to check if your Sohodox maintenance subscription period is over.
Note: If your maintenance subscription is still active but you have not yet upgraded Sohodox to version 7, click here to update your setup for free.