As small businesses typically operate on tight budgets, the ideal business solution should cover not just one or two operational needs. A small business application must meet multiple needs like better document organization, improved communication, facilitating a reduction in paper consumption etc. No matter what requirement is being met, the final aim of any business is to enhance customer experience. Let us look at a few ways in which Sohodox helps you enhance customer experience:
- Saves time: Sohodox is a centralized repository. Therefore, documents which the customer needs can be accessed by you even if they are not stored on your system. Multiple search features help them to be found in virtually no time. The documents can then be emailed or faxed as required. This saves time for the customer, resulting in a more satisfied customer.
- Information always available: As documents and folders can be organized by customer names and all documents related to the customer are stored in the document archives, you can retrieve any information that the customer wants, even if the document is several years old (so long as it was imported to Sohodox). This builds you credibility in the eyes of the customer – he perceives you as being someone they can trust to keep their data safe and handy so they get it when they need it.
- Consistency of communication: Sohodox is a small business application for document management that allows multi-user access. Let’s say a customer calls up and you pick up the phone. You pull up their documents on Sohodox and give the necessary information and hang up. The customer calls back, having forgotten to take notes. This time your colleague answers the phone. As she can access Sohodox at the same time as you, she too can provide the information requested by the customer (so long as you’ve closed the document on your computer). This consistency of communication makes your brand come across as a trustworthy one to do business with.
As you use Sohodox, you will discover more ways in which this small business application for document management helps you enhance customer experience.